Alfa Chemistry is your reliable partner in the field of research, development and production of plant extracts. Before establishing a strong partnership, you may have some questions. Therefore, we have compiled a list of frequently asked questions and their corresponding answers. If you don't find the answer you are looking for, our team will be pleased to assist you with any questions you may have by phone or e-mail.
Q: If I can't find a product listed on this site, does that mean it's not available?
A: No, Alfa Chemistry has a wide range of products. So please ask us for an up-to-date list of products as these lists are constantly expanding.
Q: Can I request a customized plant extract?
A: Yes, you can request a customized plant extract (subject to availability) through the "Contact Us" section of this website or the e-mail.
Q: Do I need to meet a minimum order quantity?
A: No, Alfa Chemistry has no minimum order quantity requirements. From one-off prototypes to medium to high volume production, our services are there to support you.
Q: What information do I need to provide when ordering?
A: In order to process your order, we need the following information from you:
- Information about the type of service and samples you need to order
- Your contact information (phone number and e-mail address) - for communication, order confirmation and invoices
- Any special transport instructions
Q: What currency are your prices listed in?
A: All prices are quoted in US dollars.
Q: What payment methods are available?
A: We support payment by check, wire transfer or credit card (Visa/Mastercard only).
Q: How long does delivery take?
A: Delivery times depend on product type, quantity, availability. We will do our best to ensure immediate delivery as long as the ordered product is in stock.
Q: What technical information can I access?
A: We provide our customers with product-related information such as specifications, certificates of analysis and other statements. If you need more information, please feel free to contact us by e-mail or contact your direct contact.
Q: What steps do you take to ensure the highest quality products?
A: Our technology center is equipped with facilities and instruments to develop and produce a wide range of plant extracts. In addition, we have a strict quality control system that oversees the entire chain of activities, from raw materials to processing and extraction. You can view our quality system for details.
Q: Why can't I find a Certificate of Analysis online?
A: As Certificates of Analysis are lot-specific and our inventory is changing constantly, Certificates of Analysis for current inventory are not available online. If you need to see a specific Certificate of Analysis, please contact your sales or contact us via email.
Please kindly note that our products and services are for research use only.
